We believe that growth will lead to better services.  We are proud to announce our purchase of Phillips Property Management (PPM).  We look forward to a better customer service relationship with all of our clients. Our goal is, and always will be, top quality customer service. We warmly welcome all of our new clients and look forward to meeting each of you! While one of our goals with the transition was to make it as seamless as possible, there will still be a few changes.  For example, we prefer that you mail your payments to our lockbox with the coupon that will be attached to your statement. That address is:                                 75 Remittance Drive, Ste 6509                                 Chicago, IL 60675 If you use an automatic bill-pay system through your own bank, we ask that you send your payments to our location in Columbia. Since bank checks do not arrive in Chicago with the coupon stub, delays could occur. Of course you are always welcome to send or drop off your payments to our local office. While the location may seem a bit distant, this is a professional payment processing center and allows us to receive/process your payment every day of the week. This helps us provide a better service with more accurate and timely deposits.  By investing in a payment processing center, we can dedicate our attention to the other services we provide: Technology   Our investment in technology grows as our client base grows. Certified Property Managers  We encourage and promote our personnel as they seek higher levels of CMCA certification. Financial Management   Whether it is long range Capital Planning or Short Term contract negotiations, we have the qualified personnel to help your reach your financial goals. Reporting  Our client needs to know how much time we dedicate to your community.  Our reports will show you communication between the residents and the Management Company.  Phone calls and Correspondence is tracked in our accounting software. We look forward to meeting you, working with your community, and improving customer service! We sincerely appreciate your patience as we make this transition for your Association. Sincerely, Southern Community Services